Call Center Solutions

Maximus IT Solutions offers world class call center service for any country & campaign you could possibly come up with at a low cost, making the operations more productive and effective for the companies obtaining it. We get you the satisfaction that normally a highly expensive solution would.

Call Center Solution Feature Includes

Our goal is to keep call center solution at a very low cost, while making it highly efficient, so that you can focus on your services and customer satisfaction and not worry about your tools.

Performance monitoring (Call listing & Bergen).

Web configurable IVRs and Voicemail boxes.

Scalable to hundreds of seats.

Ability to use PSTN and VOIP trunks.

IVR with DTMF tone recognition.

Scheduled IVR.

Can be integrated to third party software (CRM, ERP, web portals).

Predictive dialing (Outbound).

Auto Call Distribution (ACD) (Inbound).

Web-based agent and administrative interfaces.

Remote Agent login.

Call recording.

Call Conferencing.

Scheduled Callbacks (Agent-Only and Anyone).

VOIP

Enjoy per second billing option.See our rates for VOIP/Wholesale VOIP.

DID

This service also includes other features e.g. Voicemail service and Email Alert. Other than it, we provide channels and outgoing service on DID number.

TOLL FREE

Get a toll free number and forward calls anywhere. Try the top international toll free service risk-free.